Order process is more concerning than the product!!
I have no complaint on the product, it was sturdy for my short haul tern bike but unfortunately didn't fit my needs properly hence I had to return. But your process for shipment adding 20$ and return to be on the customer is way too much in 2026. I had to spend 90$ to send it back. Im a loyal customer of Tern and this felt ridiculous. That really made me worry and never try ordering again from your website unless it’s available on somewhere like amazon. This was way too disappointing and worrying.